Shipping Policy

Drops: Sizing confirmation is required before production or dispatch can begin. Once sizing has been received, drop orders usually dispatch within one week unless otherwise stated on the product page or order confirmation.

Custom made: Dispatch timing varies and is agreed with you before the order is accepted. The final balance must be paid before the item is shipped. Dispatch takes place once payment has cleared and the piece is ready.

Available shipping methods and charges are shown at checkout. Rates vary by destination.

Overnight Delivery may be available at checkout for US clients where offered. Selecting Overnight Delivery speeds up the delivery service after dispatch. It does not shorten production or tailoring time unless agreed separately in writing.

3LATO ships from the United Kingdom using tracked services.

• UK orders are usually sent with Royal Mail tracked services.
• International orders are usually sent with UPS or DHL tracked services.

The exact courier and service are confirmed when your order is accepted or at dispatch. Tracking details are provided when available.

Parcels are insured in transit.

Delivery estimates are guidance only and are not guaranteed. Typical estimates after dispatch:

• UK: often within 1 working day with Royal Mail Special Delivery where selected; otherwise as quoted at checkout.
• EU: often around 2-3 working days with UPS, depending on destination.
• US and Canada: often around 2-3 working days with UPS Express; Overnight Delivery may be available to the US at additional cost.

Most orders arrive within the estimated timeframe, but delivery times can vary once the parcel is with the courier.

In compliance with consumer standards and the US FTC 30-Day Mail Order Rule, if dispatch is delayed beyond 30 days of order confirmation or the agreed bespoke timeline, 3LATO will notify you promptly and give you the choice to consent to the delayed delivery or receive an immediate full refund to your original payment method.

3LATO ships worldwide where available at checkout.

International orders are shipped Delivered at Place (DAP / DDU) unless otherwise specified.

• United States clients: Retail imports valued under $800 USD typically enter the United States duty-free under the Section 321 customs de minimis exemption without separate customs brokerage fees.
• Other international destinations: Shipments may be subject to local import taxes, customs duties, or clearance fees assessed by local authorities upon arrival. These charges are the recipient's responsibility.

Not all destinations or services may appear at checkout. Contact care@us.3lato.com if you need a quote for a country not listed.

Customers are responsible for entering the correct delivery address at checkout. 3LATO is not responsible for parcels delayed, lost, or returned due to incorrect or incomplete address details.

If an order is returned to 3LATO because of an address issue, the customer may be responsible for the cost of re-shipping.

If your parcel appears delayed or lost, contact care@us.3lato.com with your order number.

All shipments are fully insured. 3LATO will initiate and manage an inquiry with the courier on your behalf. If the courier declares the parcel lost or damaged in transit, 3LATO will issue a prompt replacement or full refund to your original payment method within 5 to 10 business days.

For shipping questions or delivery support:

• Trading name: 3LATO (3viskova ltd, Company No. 15640792)
• Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
• Customer support email: care@us.3lato.com
• Customer support phone (US): +1 (888) 314-3860
• Customer support phone (UK / Atelier): +44 20 8123 3528
• Support hours: Monday to Friday, 9:00 AM – 6:00 PM. We respond to email enquiries within 24–48 hours.