Privacy Policy

3LATO may collect the following information:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Payment confirmation details (not full card numbers)
• Measurements and fit information for Drops and custom made orders
• Messages, enquiries, and customer service communication
• Website usage information, such as pages visited and device or browser data

Payment details are processed securely by certified third-party payment providers, including Shopify Payments and Airwallex (US) LLC, and other payment methods shown at checkout. 3LATO does not store full card details.

We use personal information to:

• Process and fulfil orders
• Communicate about purchases
• Manage Drops and custom made orders
• Arrange shipping and delivery
• Respond to enquiries
• Provide customer service
• Improve the website and customer experience
• Prevent fraud or misuse
• Meet legal, tax, and accounting obligations
• Send marketing emails where consent has been given

For Drops and custom made orders, 3LATO may collect measurements, fit preferences, design notes, event or deadline details, and related communication.

This information is used only to create, tailor, manage, and deliver your order.

If you subscribe to marketing emails (for example via the coming-soon list or checkout marketing opt-in), 3LATO may send updates, launches, journal content, or promotional messages.

You can unsubscribe at any time using the link in the email or by contacting care@us.3lato.com.

3LATO may share necessary personal information with trusted service providers, including:

• Payment processors and acquiring banks (including Shopify Payments and Airwallex (US) LLC, whose processing of payment credentials and transaction data is governed by the Airwallex Privacy Policy)
• Shipping and courier companies (including Royal Mail, UPS, and DHL)
• Website hosting platforms (including Shopify and Oxygen)
• Email and customer service communication platforms
• Analytics providers (with consented anonymous tracking only)
• Professional advisers, law enforcement, or financial regulatory bodies where required by law

Information is shared only where needed to provide services, fulfil orders, operate the website, or meet legal obligations.

The 3LATO website may use cookies and similar technologies to improve site performance, understand visitor behaviour, remember preferences, and support marketing or analytics. Optional lookbook analytics (look.3lato.com) and optional review-storefront analytics (us.3lato.com) only start after you accept analytics. Each uses an anonymous first-party visitor cookie to recognise new and returning visitors and records pages or looks viewed, referring website, language, timezone, browser, device type, screen size, and approximate city, region, and country derived by Cloudflare from the connection. It does not store the visitor's raw IP address, exact coordinates, name, or email address in these analytics streams.

You can reject optional analytics when prompted or manage cookies through your browser settings. Lookbook and shop session summaries are kept for up to 45 days, raw analytics events for up to three months, and the anonymous returning-visitor marker for up to 390 days after the most recent consented visit.

3LATO is based in the United Kingdom and serves clients worldwide.

If you order from outside the United Kingdom, your personal information may be transferred to and processed in the UK and in other countries where our service providers operate (for example where payment, hosting, or courier systems are located). Where required by applicable law, appropriate safeguards are used for international transfers.

3LATO keeps personal information only for as long as needed to fulfil orders, provide services, resolve disputes, comply with legal obligations, or maintain business records.

Sizing and measurement details may be retained where useful for future fit reference unless deletion is requested and no legal reason requires retention.

Depending on where you live, you may have rights under applicable data protection law. This includes, where applicable, rights under UK GDPR and similar laws in the EEA and other jurisdictions that apply to our processing of your information.

Those rights may include:

• Access to your personal information
• Correction of inaccurate information
• Request for deletion
• Objection to certain processing
• Withdrawal of marketing consent
• Request for a copy of your data
• Complaint to a supervisory authority

To exercise your rights, contact care@us.3lato.com. We will respond in line with applicable law.

If you are a resident of California or other US states with consumer privacy statutes, you have specific rights regarding your personal information:

• Notice of Collection: In the preceding 12 months, 3LATO has collected identifiers (name, email address, phone number, shipping and billing addresses), commercial information (purchase history, transaction records, custom piece specifications), internet or electronic network activity (browsing interactions, IP-derived general geolocation), and atelier tailoring measurements.
• Purpose of Collection: We collect and use this information solely to process orders, craft made-to-measure garments, deliver purchases, provide customer service, and operate our website as described in Section 2.
• No Sale or Sharing of Personal Information: 3LATO does not sell your personal information, nor do we share your personal information for cross-context behavioural advertising. We have not sold or shared consumers' personal information in the preceding 12 months.
• Financial Records Statutory Exemption: In accordance with Cal. Civ. Code § 1798.145(e) and the Gramm-Leach-Bliley Act (GLBA), personal information collected or processed in connection with financial transactions, payment processing, tax accounting, and anti-fraud verification is exempt from consumer deletion requests and is retained in compliance with federal and state statutory financial record-keeping mandates.
• Other US State Privacy Rights: Residents of other states with comprehensive consumer privacy laws (including Colorado, Virginia, Connecticut, and Utah) enjoy similar rights of access, correction, and opt-out subject to applicable commercial and financial service exemptions.
• Your California Rights: You have the right to request access to the specific pieces of personal information we have collected about you; request deletion of your personal information; request correction of inaccurate personal information; and not receive discriminatory treatment for exercising any of your privacy rights.
• Exercising Your Rights: To exercise your privacy rights, you or your authorized agent may email us at care@us.3lato.com or call us toll-free at +1 (888) 314-3860. We will verify your identity before fulfilling your request.

3LATO takes reasonable steps to protect personal information. All payment transactions are processed over encrypted SSL/TLS channels through certified Level 1 PCI-DSS compliant providers. However, no online system is completely secure, and customers should take care when sharing information online.

The 3LATO website is not intended for children. We do not knowingly collect personal information from children under 16 years of age.

3LATO may update this Privacy Policy from time to time. The latest version will be published on the website.

For privacy questions, data requests, or consumer rights inquiries, contact:

• Trading name: 3LATO
• Legal entity: 3viskova ltd (Data Controller, Company No. 15640792)
• Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
• Customer support email: care@us.3lato.com
• Customer support phone (US): +1 (888) 314-3860
• Customer support phone (UK / Atelier): +44 20 8123 3528
• Support hours: Monday to Friday, 9:00 AM – 6:00 PM. We respond to email enquiries within 24–48 hours.